Contact

How Can We Help Today?

Owned and operated by Minway Ventures LLC, our team is ready to help with any questions about your entertainment space.

We typically respond within 24 hours
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Email
support@livekairo.com
Within 24 hours
Phone
(309) 209-4120
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Available during business hours for quick questions
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Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days. Once in transit, delivery typically takes 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.

What is your return policy?

We want you to be completely satisfied with your purchase. If something is not right, contact our team and we will walk you through the return or exchange process based on the product and its condition.

Can I exchange my item for a different model?

Exchanges are handled on a case-by-case basis depending on the product. Please reach out to our support team with your order details and the item you are interested in, and we will work with you.

How do I choose the right home theater seating configuration?

Consider your room dimensions, the number of seats you need, and whether you prefer a straight row or a curved layout. Our team can help you find the right configuration for your entertainment space.

What should I know before purchasing a pool table?

Room size is key. You will need enough clearance around the table for comfortable cueing. We recommend measuring your space beforehand, and our team is happy to help you determine the best table size.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Home Theater Seating
Pool Tables
Poker Tables
Cigar Humidors
Shipping and Delivery
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Quick Responses

Our support team replies within 24 hours so your project keeps moving forward.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Curated Quality

Every piece of home theater seating, every table, and every humidor is selected for lasting craftsmanship.

Free Continental Shipping

Most orders ship free within the Continental U.S. with no order minimum required.