Return and Refund Policy

This Return and Refund Policy is issued by Minway Ventures LLC, the operator of Live Kairo.

Effective Date: May 27, 2026

1. Overview

At Live Kairo, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through livekairo.com.

Summary

Region: United States
Return window: 30 days total, but damage must be reported within 48 hours of delivery
Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Email: support@livekairo.com
Phone: 309-209-4120
Address: Live Kairo, 2501 Chatham Rd Suite N , Springfield, IL, 62704, United States

Hours: Monday to Friday, 9 AM to 5 PM CST

3. Eligibility for Returns

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect and the issue was reported within 48 hours of delivery; or
The customer wishes to return an eligible new item within 30 days of delivery.
The item is unused and includes all original packaging and accessories.
The item otherwise meets the requirements of this Return and Refund Policy.

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

For returns due to a damaged, defective, or incorrect item, Live Kairo will provide a prepaid return shipping label at no cost to the customer.

For non-defective returns, the customer is responsible for return shipping costs. We will provide return instructions after the return request has been approved.

Restocking Fee: Approved returns are subject to a 25% restocking fee based on the product price, except exchanges for the same item. The applicable restocking fee will be deducted from the refund amount.

Items returned without prior approval may not be eligible for a refund.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within 7 business days after approval
If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

Damage, defects, or incorrect items not reported within 48 hours of delivery
Items damaged due to misuse or neglect
Personalized, custom-made, or perishable goods
Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
Gift cards and downloadable digital items

9. Cancellations

Orders may be canceled before shipment for a full refund
Once shipped, cancellations are not possible. You must follow the return process outlined above.